Last updated: May 3, 2026
By accessing or using Frix, you agree to these Terms. If you do not agree, do not use the Services.
These Terms of Service govern your access to and use of Frix Labs, LLC ("Frix," "we," "us," or "our") and its products and services (the "Services").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Frix provides AI-powered communication and call intake assistance tools designed to help businesses handle inbound calls and related workflows.
Frix is not a law firm, does not provide legal advice, and does not act as an attorney, employee, or agent of any customer. Frix is a software and communication tool only.
Any output, summary, transcript, routing, or communication generated through the Services is automated and may be incomplete, inaccurate, or inappropriate in some cases.
You acknowledge that Frix is a tool, not a decision-maker.
Frix does not provide legal services or legal advice.
If you are a law firm or legal professional, you understand and agree that:
You are solely responsible for any decisions made based on information collected or generated through the Services.
You retain full responsibility for:
You are solely responsible for determining how to use the Services in your business.
If you are a law firm, attorney, or legal services provider, you acknowledge and agree that:
Frix makes no guarantee regarding:
Any examples, case studies, performance statements, or illustrations are for informational purposes only and do not guarantee future results.
You acknowledge that the Services may experience interruptions, outages, delays, bugs, errors, or failures.
Frix does not guarantee that the Services will be uninterrupted, error-free, or suitable for every use case or business environment.
Certain features of the Services require payment.
By purchasing a paid plan, you authorize Frix to charge your selected payment method for all applicable fees.
If Frix offers a guarantee or refund policy, that policy will be described on the applicable checkout or pricing page. Any refund request is subject to the terms of that offer and Frix's review.
Frix may suspend or terminate access for non-payment.
By using the Services, you acknowledge that Frix may collect and process:
Frix uses this data to operate, maintain, support, and improve the Services.
Your use of the Services is also governed by our Privacy Policy.
As between you and Frix, you retain ownership of your business data and customer data submitted to or processed through the Services.
Frix may process such data solely as necessary to provide and improve the Services, subject to these Terms and our Privacy Policy.
Calls handled through the Services may be recorded, transcribed, analyzed, or summarized.
You are solely responsible for ensuring compliance with all laws regarding call recording, notice, consent, privacy, confidentiality, and data handling in the jurisdictions where you operate.
You agree not to use the Services:
Frix may suspend or terminate access for misuse.
The Services may rely on third-party providers, including telephony, hosting, transcription, and AI providers.
Frix is not responsible for outages, failures, or acts of third-party service providers.
Frix and all related technology, software, branding, content, and materials are owned by Frix or its licensors and are protected by applicable intellectual property laws.
These Terms do not grant you any ownership rights in the Services.
The Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, Frix disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and reliability.
To the maximum extent permitted by law, Frix will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, lost revenue, lost clients, lost opportunities, reputational harm, business interruption, or data loss.
Frix's total aggregate liability arising out of or relating to the Services will not exceed the total amount paid by you to Frix during the thirty (30) days immediately preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless Frix and its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
Frix may suspend or terminate your access to the Services at any time if:
You may stop using the Services at any time.
Modifications to the Services: Frix may update, modify, replace, suspend, or discontinue any part of the Services at any time.
Changes to These Terms: Frix may update these Terms from time to time. Updated Terms become effective when posted. Continued use of the Services after any update constitutes acceptance of the updated Terms.
Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
For questions regarding these Terms, contact:
Frix Labs, LLC
5900 Plaza on the Lake
Ste 100 #3087
Austin, TX 78746
Last updated: May 3, 2026
This Privacy Policy explains how Frix collects, uses, stores, and shares information in connection with the Services.
By using the Services, you agree to this Privacy Policy.
We may collect:
We use information to:
You retain ownership of your business and customer data. Frix processes that data as necessary to operate and improve the Services.
We do not sell personal information.
We may share information with service providers that help us operate the Services, including providers for hosting, payments, telephony, analytics, transcription, and AI processing.
We may also share information when required by law or to protect rights, safety, or the Services.
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for complying with all laws and obligations that apply to your use of the Services, including obligations relating to:
We may update this Privacy Policy from time to time. Continued use of the Services after updates are posted constitutes acceptance of the revised policy.