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Setting up Alex takes less than 10 minutes. First, create your account and configure your firm's details. Then, forward your overflow calls to your dedicated Alex number. That's it—Alex is live and ready to handle intake calls immediately.

Alex conducts a complete personal injury intake, gathering case details, accident information, injury specifics, insurance information, and medical treatment status. Every call is transcribed and summarized in your dashboard within seconds.

Yes. You can customize Alex's questions, add firm-specific qualification criteria, and adjust the intake flow to match your existing process. All customization is done through your dashboard settings.

Immediately after setup. Once you forward calls to your Alex number, incoming calls are answered in under 1 second. There's no waiting period, no training required, and no downtime.

Yes. Alex works with any phone system through simple call forwarding. No hardware changes, no new equipment, and no IT involvement required. Just forward overflow calls to your dedicated Alex number.

Your team receives an instant notification with a complete intake summary, call recording, and qualification assessment. You can review the case in your dashboard and take action immediately.

Absolutely. You control when Alex handles calls—after hours only, overflow only, or 24/7. Configure routing through your phone system or dashboard based on your firm's availability.

Alex scales instantly. Whether it's one call or one hundred, every caller is answered in under 1 second with no performance degradation. No busy signals, no voicemail, no missed opportunities.

Alex is built specifically for personal injury intake, trained on thousands of successful PI conversations. It understands nuances like liability, damages, statute of limitations, and case viability—matching or exceeding human intake quality.

Yes. Alex recognizes emotional cues and adjusts tone, pacing, and empathy accordingly. If a caller becomes agitated or requests a human, Alex can transfer immediately or take a message for callback.

Alex currently supports English and Spanish, with automatic language detection. Additional languages are in development. Contact us if your firm requires specific language support.

Every call is recorded, transcribed, and summarized with structured data extraction. You get both the conversational context and the key facts—nothing is lost. Review calls anytime in your dashboard.

Frix uses infrastructure-based pricing. Each plan includes a monthly inbound call capacity: Growth includes 500 calls/month, Scale includes 4,000 calls/month, and Enterprise includes 10,000 calls/month. As firms scale, cost per call decreases and additional operational infrastructure is added automatically.

Higher-volume firms require dedicated routing infrastructure, monitoring, escalation systems, and intake optimization. As volume increases, operational efficiency improves, lowering the effective cost per call.

No. Frix extends intake coverage. Most firms use it for after-hours, overflow, simultaneous inbound calls, weekends, Spanish intake, and missed-call protection.

Yes. Your number stays yours. Calls are simply routed through Frix.

Most firms complete setup in minutes and activate intake coverage the same day.

Yes. Urgent or high-priority calls can be escalated instantly to your team based on custom workflows.

No long-term commitment required. Firms can cancel anytime.

Yes. All call recordings, transcripts, and client data are encrypted at rest and in transit. We follow industry-standard security practices for legal technology.

Only your authorized team members. Call data is isolated per firm with role-based access controls. Frix employees do not access your call data except for support requests with explicit permission.

Alex operates as part of your firm's intake process, and all conversations are treated with the same confidentiality as human-conducted intake. Consult your legal counsel for jurisdiction-specific privilege considerations.

Call data is stored in secure, US-based data centers with redundant backups. Data retention policies are configurable based on your firm's requirements and jurisdictional obligations.